At Freshbucket International, we are committed to providing our customers with the best possible shipping experience. Our goal is to ensure that your orders arrive on time, in excellent condition, and with all the freshness you expect.
1. Shipping Locations
We proudly export our high-quality produce to various countries worldwide. Shipping is available to most international destinations. If you’re unsure whether we ship to your location, please contact us directly for clarification.
2. Shipping Fees
Shipping fees are calculated based on the delivery address, the weight and size of the order, and the selected shipping method. These fees will be displayed at checkout before you confirm your order.
3. Processing Time
- Order Processing: All orders are processed within 1–2 business days of receiving your payment, excluding weekends and holidays.
- Order Confirmation: Once your order has been processed, you will receive an email confirming your shipment along with tracking information.
4. Delivery Time
- Domestic Shipping (within Pakistan): Estimated delivery time is 3–7 business days, depending on the destination.
- International Shipping: Delivery times vary depending on the destination country, shipping carrier, and customs processing. Typically, international orders take between 7–21 business days to arrive.
Please note that delivery times are estimates, and delays can occur due to factors such as weather conditions, customs processing, and local holidays.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking information to monitor your shipment’s progress. You can track your package using the provided tracking number and link to the carrier’s website.
6. Packaging
We take extra care in packaging our products to ensure that they arrive fresh and undamaged. Our produce is packed using appropriate materials that preserve freshness during transit.
7. Shipping Delays
While we strive to ship all orders in a timely manner, we are not responsible for delays caused by third-party carriers, customs, or unforeseen circumstances. If your order is delayed, we will assist you in tracking it and resolving any issues.
8. Customs and Import Duties
For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply in the destination country. We recommend that you check with your local customs office for more information about any potential additional charges.
9. Lost or Damaged Orders
In the event that your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in good condition.
10. Address Accuracy
Please ensure that your shipping address is accurate and complete. Freshbucket International is not responsible for delays or lost packages due to incorrect or incomplete address information.
11. Returns and Exchanges
If you receive damaged or incorrect items, please contact us within 10 days of receiving your shipment for a return or exchange.